Frequently asked
questions.

Our collection includes 14K solid gold and 925 sterling silver. Selected designs also offer plated or vermeil finishes. Check the material name and description on the individual product page before choosing your option.

Choose an option specifically labelled 14K Solid Gold for solid 14-karat gold. A plated or vermeil finish is a different material option; a gold-coloured photograph alone does not identify the material. Check the selected variant and product description before adding the piece to your bag.

Check the Necklace Length option on the product page. If you choose No Chain, you are ordering the pendant without a chain. Where chain lengths are available, choose your preferred length before adding the item to your bag.

Use the size and necklace-length options shown on the product page. Compare the listed measurements with a pendant or necklace you already wear. Available dimensions and chain options vary by design; if you would like help, send us the product link before ordering.

Many pieces offer personalization with a name, date, message or motif. Check the options on your chosen product page. For an idea that does not fit those options, contact us with the product link and your idea so we can discuss the design before you order.

We begin with your idea, interpret the motif as vector artwork and consider its proportions for the pendant surface. The prepared design guides our fiber-laser engraving process. You can explore the stages in our craft story.

Review every name, date and spelling carefully, along with the selected material, pendant size and chain option. If your request needs an explanation or a reference image, contact us before ordering so the details can be discussed.

Personalized and custom-made pieces have different return conditions. Please read our return policy before placing your order.

Our pieces are presented in gift-ready packaging, and many designs can be personalized for the recipient. Check production and delivery estimates before choosing a gift date, and enter the recipient's complete shipping address at checkout.

For a specific gifting request, contact us before ordering so we can confirm what is possible.

All pieces are made to order after payment is confirmed. Estimated production time is 3–5 business days for standard pieces and 4–7 business days for customer-personalized or custom-engraved pieces. Standard motif engraving does not by itself make an item personalized.

Production time is added to shipping transit time. Business days are Monday–Friday, excluding public holidays in Turkey. Complex designs, busy periods or material availability can affect these estimates. See our shipping policy for details.

Standard shipping is free worldwide on every order, with no minimum. Orders of $150 USD or more, or the equivalent in your local currency, qualify for free FedEx Express. Below that amount, FedEx Express is available for $12 USD or the local equivalent.

The final shipping options and prices appear at checkout. Customs and import-charge conditions are separate and depend on your destination; see our shipping policy.

Total estimated arrival time after payment confirmation = production + shipping transit. Standard pieces take 3–5 business days to produce; customer-personalized or custom-engraved pieces take 4–7 business days. After dispatch, standard shipping takes 5–11 business days and FedEx Express takes 3–5 business days.

Standard pieces: approximately 8–16 business days with standard shipping or 6–10 business days with FedEx Express after payment confirmation.

Customer-personalized or custom-engraved pieces: approximately 9–18 business days with standard shipping or 7–12 business days with FedEx Express after payment confirmation.

Standard shipping is free on every order. FedEx Express is free on orders of $150 USD or more, or the equivalent in your local currency; below that amount, the optional express upgrade costs $12 USD or the local equivalent. These are estimates, not guaranteed arrival dates. Carrier operations, public holidays and customs clearance can cause delays. For a time-sensitive gift, contact us before ordering.

Customs conditions depend on the destination and order value. Our shipping policy states that customs duties are covered on all US orders and customs duties and import fees are covered on all Canadian orders.

For the EU, UK and other destinations, review the country-specific conditions in our shipping policy. If you are unsure which condition applies, contact us with your destination and intended order before purchasing.

After dispatch, you will receive a shipping confirmation email with your tracking details. Use the carrier link in that email or our order tracking page.

Allow 24–48 hours for tracking to become active. If your package is overdue or appears to be lost, check the tracking and contact us with your order number so we can investigate with the carrier.

Contact us as soon as you notice an error, including your order number and the complete correct address. We will check whether an update is still possible; a change is not confirmed until our team replies.

Please review your address carefully at checkout. If a parcel is returned because the address was incorrect or incomplete, reshipment costs are the customer's responsibility under our shipping policy.

For eligible items, request a return or exchange within 15 calendar days of delivery. Normal return shipping is $10 USD in every destination, or the local-currency equivalent. There is no restocking fee. Return costs for faults or errors for which we are responsible are covered by us, and mandatory consumer rights take precedence.

Email support@luminousluxurycrafts.com with your order number and a clear return request. You may email at any time; support working hours do not restrict when you can notify us. A reason is optional for a change-of-mind return. We will provide the appropriate return address and instructions. A valid statutory withdrawal does not depend on our approval. Read the full return policy for condition requirements, deadlines and exceptions.

Genuinely personalized or engraved pieces and goods made to your individual specifications may be excluded from change-of-mind returns where law permits. Standard made-to-order designs are not automatically personalized; Final Sale labels do not remove mandatory withdrawal or defect rights.

Faulty, damaged, incorrect or misdescribed goods remain covered by applicable statutory remedies. Please report problems promptly with your order number and photographs when available. The 15-day reporting request does not limit mandatory guarantees or defect claims. See our return policy.

You may request cancellation while the order is unfulfilled and before it ships. Use your customer account where available, or email support@luminousluxurycrafts.com with the order number.

A request is not complete until our team confirms it. Personalized orders may need manual review if production has begun. For a change to your design or options, contact us promptly so we can check what is still possible. Once an order has shipped or been fulfilled, eligible returns follow our return policy.

Please report problems promptly to support@luminousluxurycrafts.com with your order number and photographs when available. Reporting within 15 days helps us investigate quickly but does not limit statutory guarantees or defect claims.

For faults, damage or incorrect goods for which we are responsible, we cover return shipping and provide the appropriate remedy, which can include repair, replacement, a price reduction or a refund under applicable law. See the full return policy for remedies and shipping reimbursements.

We normally inspect and process returned items within 5-10 business days, and issue a refund no later than 14 calendar days after receiving the return, or earlier where mandatory law requires. Statutory withdrawal may start the reimbursement deadline from the withdrawal notice, subject to any lawful withholding until the goods or evidence of dispatch are received. Refunds use the original payment method; bank processing time is additional.

Where statutory withdrawal applies, paid standard outbound shipping is refunded. Additional optional delivery-upgrade costs need not be refunded where law permits. Other voluntary return and fault-related shipping rules are explained in our return policy.

Keep your piece dry and avoid contact with perfume, cosmetics and household chemicals. Store it separately from other jewelry to reduce scratching, and clean it gently with a soft cloth.

Plated and vermeil finishes need gentle handling. Avoid abrasive cleaning or aggressive polishing, and ask us about your specific material if you are unsure.

We recommend removing it before showering, swimming or activities that expose it to water, chemicals or heavy perspiration. Keeping the piece dry and storing it carefully helps preserve its finish, especially for plated and vermeil options.