Refund policy

Luminous Luxury Crafts - Return & Refund Policy

Last Updated: October 5, 2026

For eligible items, we offer returns and exchanges requested within 15 calendar days of delivery. Normal return shipping costs $10 USD in every destination, or its local-currency equivalent where charged in another currency. There is no restocking fee. Mandatory consumer rights take precedence over this policy.

How to request a return

Email support@luminousluxurycrafts.com with your order number and a clear statement that you wish to return the item. A reason is optional for a change-of-mind return. We will provide return instructions and the appropriate return address; our business address is not automatically the return destination. Contacting us helps route your parcel but does not make a valid statutory withdrawal dependent on our approval.

Condition of returned items

For voluntary returns, please return items unworn, unused, unaltered and securely packed with their original packaging, boxes, pouches and tags where available. Where statutory withdrawal rights apply, reasonable handling to inspect an item is permitted; missing packaging alone does not remove those rights. Any lawful deduction for diminished value will be explained and is not a restocking fee.

Exceptions

Change-of-mind returns may be excluded for goods genuinely made to your individual specifications or clearly personalized, and for sealed goods unsuitable for return for health or hygiene reasons after their seal is broken, only where applicable law permits. Being made to order in a standard design or size does not by itself make a product personalized. A sale price or a Final Sale label does not remove mandatory withdrawal or defect rights. All exceptions remain subject to applicable law.

Return shipping

We provide a prepaid return label for eligible returns. The $10 USD return-label charge (or the local-currency equivalent) is deducted from the refund; there is no separate label payment and no additional restocking fee.

The fixed $10 USD charge applies only to eligible customer-requested change-of-mind return shipping where permitted by law. It is not an administration or restocking fee. We cover return shipping for faulty, damaged, incorrect or misdescribed goods for which we are responsible, and whenever applicable law requires. Pack the parcel securely and follow our return instructions. Keep proof of dispatch and tracking. Optional insurance does not affect mandatory consumer rights.

Refunds and timing

Refunds are issued to the original payment method. We normally inspect and process returned items within 5-10 business days, and issue the refund no later than 14 calendar days after receiving the return, or earlier where applicable law requires. Bank processing time is additional. For statutory withdrawal, applicable reimbursement deadlines run from the withdrawal notice; where allowed, we may withhold reimbursement until we receive the goods or evidence of dispatch, whichever occurs first.

Where statutory withdrawal applies, we refund any paid standard outbound delivery charge. Extra charges for an optional delivery upgrade need not be refunded where law permits. For other voluntary returns, original delivery charges are non-refundable unless applicable law requires otherwise. For faulty, damaged or incorrect goods for which we are responsible, the appropriate remedy includes applicable shipping costs at our expense.

European Union and United Kingdom consumers

For eligible distance purchases, you may notify withdrawal without giving a reason within 14 calendar days after delivery and then have another 14 calendar days to send the goods back. Our 15-day return-request offer gives an additional day for eligible voluntary returns. Statutory rights, lawful exceptions, handling rules and reimbursement deadlines continue to apply. You may notify us by any clear statement, including email.

Optional withdrawal notice: To Luminous Luxury Crafts, support@luminousluxurycrafts.com: I give notice that I withdraw from my contract for the following goods: [goods]. Ordered on [date], received on [date]. Order number [number]. Consumer name and address [details]. Date [date]. Signature only if submitted on paper. You do not have to use this wording.

Faulty, damaged, incorrect or misdescribed items

Please report problems promptly and include your order number and photographs when available. Reporting within 15 days helps us investigate quickly, but does not limit statutory guarantees, defect claims or other mandatory remedies. Depending on the issue and applicable law, remedies can include repair, replacement, a price reduction or a refund. These rights also apply to personalized items.

Exchanges

Exchanges for eligible items may be requested within 15 calendar days of delivery. Customer-requested exchange shipping charges will be explained before proceeding. We cover costs where the exchange remedies a fault or error for which we are responsible, or where law requires. Personalized-item exceptions do not restrict mandatory remedies.

Cancellation before dispatch

You may ask us to stop an unfulfilled order before dispatch through your customer account when available or by email. We will confirm whether production or dispatch can be stopped. This operational cancellation process is separate from any statutory withdrawal right, which may remain available after dispatch. Genuine personalization may qualify for a lawful withdrawal exception.

Mandatory rights in every destination

Nothing in this policy excludes or limits mandatory consumer protections, guarantees, cancellation rights, remedies or refund deadlines in your country. If a local mandatory rule provides greater protection or requires free return shipping, that rule prevails, including for customers in Australia, Canada, Singapore, Turkey, the EU and the UK.

Contact: support@luminousluxurycrafts.com