Shipping policy

Luminous Luxury Crafts - Shipping Policy

Last Updated: October 5, 2026

Thank you for shopping with Luminous Luxury Crafts! We take great care in crafting each piece of jewelry, and this policy outlines how we handle the production and shipping of your orders.

1. Order Processing and Production Time

  • Made-to-Order: Please note that all our products are made-to-order. Production begins only after your order payment is confirmed.
  • Estimated Production Time: Our current estimated production time is 3-5 business days for standard pieces and 4-7 business days for personalized or engraved pieces.
  • Business Days: Business days are Monday through Friday, excluding public holidays in Turkey.
  • Potential Delays: While we strive to meet these estimates, production times may occasionally vary due to order volume, design complexity, material availability, or unforeseen circumstances. We appreciate your patience and will notify you if a significant delay is expected with your order.

2. Shipping Rates & Methods

  • Free Standard Shipping: Free standard shipping is included on every order, worldwide, with no minimum order value.
  • Free FedEx Express: Orders of $150 USD or more (or the equivalent amount in your local currency) are upgraded to FedEx Express at no additional shipping cost. Customs coverage follows the destination-specific rules in Section 6.
  • Optional FedEx Express: On orders below that amount, FedEx Express is available for $12 USD (or the local equivalent) if you prefer faster delivery.
  • Checkout: All available shipping options and their final cost are displayed at checkout before you complete your purchase.
  • Carriers: We use reliable carriers for both domestic and international shipments to ensure your order reaches you safely. Tracking information is provided for most orders.

3. Estimated Delivery Times

Shipping transit time begins after production and dispatch. Production takes 3–5 business days for standard pieces and 4–7 business days for customer-personalized or custom-engraved pieces, in addition to the transit times below.

  • Orders of $150 USD or more: free FedEx Express shipping, estimated transit 3–5 business days after dispatch.
  • Orders below $150 USD: free standard shipping, estimated transit 5–11 business days after dispatch.
  • Paid express upgrade for orders below $150 USD: select FedEx Express at checkout for $12 USD (or the local equivalent); estimated transit 3–5 business days after dispatch.

The $150 USD threshold is based on the equivalent order value in your checkout currency. These are estimated transit times, not guaranteed delivery dates; carrier workload, weather and customs clearance may cause delays. Any significant known delay will be communicated.

4. Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this number to track the progress of your delivery via the carrier's website. Please allow 24-48 hours for tracking information to become active after receiving the confirmation email.

5. Shipping Address

  • Please ensure that you provide a complete and accurate shipping address at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  • If a package is returned to us due to an incorrect address, the customer will be responsible for the reshipment costs.

6. Customs, Duties, and Taxes (International Orders)

  • Customs duties by destination:
    • United States: Free standard shipping and customs duties paid by us apply to every U.S. order, regardless of order value. There is no minimum spend and no $150 USD, €150 or £150 customs-coverage threshold for U.S. orders.
    • Canada: Free standard shipping and customs duties and import fees paid by us apply to every Canada order, regardless of order value. There is no minimum spend and no $150 USD, €150 or £150 customs-coverage threshold for Canada orders.
    • European Union (EU): For EU orders up to and including €150, any legally applicable import duties and customs fees are paid by the customer unless already collected at checkout. For eligible consignments processed under IOSS, import VAT collected at checkout is not payable again on delivery. IOSS concerns VAT and does not remove applicable customs duties. For EU orders over €150, customs duties are covered by us. The €150 amount is our commercial customs-coverage threshold; applicable tax and customs rules still govern the shipment.
    • United Kingdom (UK): For UK orders up to and including £150, any legally applicable import duties and customs fees are paid by the customer unless already collected at checkout. For UK orders over £150, customs duties are covered by us. The £150 amount is our commercial coverage threshold, not the UK legal tax or customs threshold; for qualifying goods imported into Great Britain, the relevant statutory threshold is £135. VAT and Northern Ireland rules may differ. Taxes already collected must not be paid twice.
    • Australia and Other Countries: For orders under $150 USD, applicable customs duties and import taxes are paid by the customer. For orders of $150 USD or more, orders are upgraded to FedEx Express with customs duties covered by us.
  • FedEx Express shipping: Free FedEx Express shipping is included on eligible orders of $150 USD or more (or the local-currency equivalent). This is a shipping-price threshold; customs coverage follows the destination-specific rules above. It does not override the EU €150 or UK £150 customs-coverage thresholds, and U.S. and Canada orders remain duties paid at every order value.
  • IOSS (Eligible EU Orders up to €150): For eligible EU consignments processed under IOSS, VAT collected at checkout must not be charged again on delivery. IOSS eligibility and the checkout tax breakdown determine the treatment. VAT and customs duties are separate charges.
  • Customs Delays: We are not responsible for delays caused by customs clearance processes in the destination country.

7. Damaged or Lost Packages

  • Damaged Items: If your order arrives damaged, please contact us within 15 calendar days of delivery at support@luminousluxurycrafts.com. Include your order number and clear photos of the damaged item(s) and packaging. We will assist you in resolving the issue. The 15-day reporting request does not limit statutory defect rights, guarantees or remedies.
  • Lost Packages: If your order has not arrived within a reasonable timeframe beyond the estimated delivery date, please first check the tracking information. If the package appears to be lost, please contact us at support@luminousluxurycrafts.com so we can investigate with the carrier.

8. Policy Changes Luminous Luxury Crafts reserves the right to modify this Shipping Policy at any time. Changes apply to future orders after posting. The terms agreed when an order was placed and mandatory consumer rights remain protected.

9. Contact Us If you have any questions about our Shipping Policy, please contact us at:
Email: support@luminousluxurycrafts.com

Mandatory consumer rights: Nothing in this policy limits mandatory consumer guarantees, withdrawal rights, delivery remedies or refund deadlines. Our Return & Refund Policy sets out the 15-day voluntary request window, fixed $10 USD normal return-shipping charge, no restocking fee, and statutory exceptions that take precedence.